PayU Policies

Privacy Policy View PDF
Customer Grievance Redressal Policy - Payment Aggregation Business View PDF
RBI Integrated Ombudsman Policy View Link
Customer Grievance Redressal Policy - BBPS View PDF
Banned and Restricted List View PDF
Claims Procedure View PDF
Human Rights Statement View PDF
Escalation Matrix View PDF
Cyber Security Policy View Link
CSR Policy View PDF
Privacy Policy
Customer Grievance Redressal Policy - Payment Aggregation Business
RBI Integrated Ombudsman Policy
Customer Grievance Redressal Policy - BBPS
Banned and Restricted List
Claims Procedure
Human Rights Statement
Escalation Matrix
Cyber Security Policy
CSR Policy

1 Merchant Terms and Conditions applicable for availing Online Payment Aggregation Services on Service Fee Model View PDF
2 Merchant Cum Customer Protection Fund – Claims Procedure View PDF
3 Banned and Restricted List of Businesses View PDF
4 List of Issuers covered under Payment mechanisms View PDF
5 Terms and Conditions for Split Pay Services View Link
6 Merchant Terms and Conditions applicable for availing Online Payment Aggregation Services on Internet Handling Charge Model View PDF
7 Components of the Optional Technology Services Suite for UPI View PDF
8 Terms and Conditions for Bundled Packages View PDF
9 Waiver – Restriction on Unsolicited Communication in National Do Not call Registry View PDF
01
Merchant Terms and Conditions applicable for availing Online Payment Aggregation Services on Service Fee Model
02
Merchant Cum Customer Protection Fund – Claims Procedure
03
Banned and Restricted List of Businesses
04
List of Issuers covered under Payment mechanisms
05
Terms and Conditions for Split Pay Services
06
Merchant Terms and Conditions applicable for availing Online Payment Aggregation Services on Internet Handling Charge Model
07
Components of the Optional Technology Services Suite for UPI
08
Terms and Conditions for Bundled Packages
09
Waiver – Restriction on Unsolicited Communication in National Do Not call Registry