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| 1 | Privacy Policy | View PDF |
| 2 | Customer Grievance Redressal Policy - Payment Aggregation Business | View PDF |
| 3 | RBI Integrated Ombudsman Policy | View Link |
| 4 | Customer Grievance Redressal Policy - BBPS | View PDF |
| 5 | Banned and Restricted List | View PDF |
| 6 | Claims Procedure | View PDF |
| 7 | Human Rights Statement | View PDF |
| 8 | Escalation Matrix | View PDF |
| 9 | Cyber Security Policy | View Link |
| 10 | CSR Policy | View PDF |
| 1 | Merchant Terms and Conditions applicable for availing Online Payment Aggregation Services on Service Fee Model | View PDF |
| 2 | Merchant Cum Customer Protection Fund – Claims Procedure | View PDF |
| 3 | Banned and Restricted List of Businesses | View PDF |
| 4 | List of Issuers covered under Payment mechanisms | View PDF |
| 5 | Terms and Conditions for Split Pay Services | View Link |
| 6 | Merchant Terms and Conditions applicable for availing Online Payment Aggregation Services on Internet Handling Charge Model | View PDF |
| 7 | Components of the Optional Technology Services Suite for UPI | View PDF |
| 8 | Terms and Conditions for Bundled Packages | View PDF |
| 9 | Waiver – Restriction on Unsolicited Communication in National Do Not call Registry | View PDF |
| ICICI Bank | Website | Grievance Redressal | Privacy Policy |
| Axis Bank | Website | Grievance Redressal | Privacy Policy |
| Kotak Mahindra Bank | Website | Grievance Redressal | Privacy Policy |
| Federal Bank | Website | Grievance Redressal | Privacy Policy |
| State Bank of India | Website | Grievance Redressal | Privacy Policy |
| HDFC Bank | Website | Grievance Redressal | Privacy Policy |
| Bank of Baroda | Website | Grievance Redressal | Privacy Policy |
| BajajFinserv | Website | Grievance Redressal | Privacy Policy |
| ZestMoney | Website | Grievance Redressal | Privacy Policy |
| HDFC Bank | Website | Grievance Redressal | Privacy Policy |
| ICICI Bank | Website | Grievance Redressal | Privacy Policy |
| Portal Link | Website |