PayUmoney is India’s leading online payment gateway trusted by 3.5 Lac merchants. We have always thrived hard to boost online businesses. To celebrate our merchants’ journey, we are introducing a business inspiration series. In this series, we hand-pick one of our super-merchants and get into their shoes to inspire you with their journeys. In the first part of this series, we present to you fast-paced material moving company of India – Pikkol.

“PayUMoney is that trusted partner which has been a key factor in making every one at Pikkol move towards a #happymoving experience.” – Pikkol

Shifting into your new dream house or office, but don’t know how to shift your furniture and memories from the old one? Pikkol is the end of all your worries! Here’s a sneak peek into the world of Pikkol:

The Making of Pikkol

Shifting proves to be backbreaking especially if you are doing it all by yourself! Pikkol was conceived as the brainchild of a group of young businessmen in April 2015. It came to life after an extensive research conducted in the logistics and home services segment. These findings helped the team identify the problems that consumers face while relocating. Pikkol’s ideology focuses mainly on standardized and quality relocation services.

Challenges Pikkol Faced

Since the market is flooded with vendors with minimum expertise, it’s a challenge for consumers to find a trusted mover at an attractive price. “We provide quality service at a quality price. More often than not, many packers and movers dodge their prices down by compromising on the quality of service. This may result in damages, delays, losses and last minute price changes.”

To overcome these challenges customers face, Pikkol came up with an innovative approach focused on three things:

Hassle-free Move

Swift and simple tech supported booking process with notifications and tracking, drains the stress out of the “moving” experience. The three-minute booking process wherein you can customise the date of your move as well.

Trained Teams Executing Safe Moves

All the employees and vendors are highly skilled and trained to pack and handle your materials from one place to another with utmost care.

Customer Centric Approach

Pikkol has a very customer-centric focus, which is rare to see in the Indian relocation industry. Pikkol has successfully managed to replace the usually weak after-service customer care with:

    1. Customer experience team
  1. Customer delight team

These teams work together with a single focus on providing the customer with an experience by catering to every customer query with utmost care.

+1: An Added Benefit: One-Stop-Shop Convenience

All the pre-move and post-move services can be easily accessed by the customer. The pre-move services include electrical, plumbing, carpentry, appliance installation and so on, at present.

Pikkol & PayUmoney Payment Gateway

The relocation industry runs on cash. This generally gives rise to situations wherein the price is hiked (usually) at the last moment. The ease with which payments are done is also an integral part of entire customer experience. An efficient and responsive payment gateway is vital for the customer for a hassle-free moving experience.

Pikkol initiates a system generated a quote based on customers preference. The integration with  PayUmoney gives customers the choice to personalize their quote and book their move online. The payment gateway ensures that there will be no price changes once the quote is frozen.

“Our integration with PayUmoney filled that gap which saves customers from dealing with cash. The experience of this payment gateway is like no other!”

Pikkol’s Future

To ease out customer experience, Pikkol is building many innovations. Its turnkey solutions are quite popular among leading businesses that require constant relocation. Its clientele includes brands like Aditya Birla Fashion, Ola, and Akamai to name a few. In addition to residential relocations, Pikkol handles commercial movements (Office & Retail) and corporate employee mobility. For more information, you can have a closer look at Pikkol.

If you are an existing PayUmoney merchant comment below to get featured. If you are not a part of the payment gateway, Create PayUmoney Account now and get featured in our upcoming series!