{"id":834,"date":"2016-08-02T18:01:14","date_gmt":"2016-08-02T12:31:14","guid":{"rendered":"http:\/\/blog.payumoney.com\/?p=834"},"modified":"2019-02-25T18:00:38","modified_gmt":"2019-02-25T12:30:38","slug":"five-customer-experience-competencies-to-drive-growth","status":"publish","type":"post","link":"https:\/\/payu.in\/blog\/five-customer-experience-competencies-to-drive-growth\/","title":{"rendered":"Five Customer Experience Competencies to Drive Growth"},"content":{"rendered":"<p style=\"text-align: justify;\"><span style=\"color: #000000;\">Building a growth driven engine requires an effective customer experience. Online businesses today are competing primarily on end-to-end customer experience. This framework has shifted from driving marketing or sales to creating a satisfactory on-boarding experience. It impacts the manner in which your company brings new product or drive its definition of growth.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000;\">Working through such competencies will result in the overall transformation of your customer experience. You can customize your customer experience competencies as per your products, leaders and business segments.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000;\">Here are five customer experience competencies which you need to integrate in your online business:<\/span><\/p>\n<p style=\"text-align: justify;\"><a href=\"https:\/\/blog.payumoney.com\/wp-content\/uploads\/2016\/08\/InfoGraphic_Customer_Competencies-1.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"size-large wp-image-1271 aligncenter\" src=\"https:\/\/blog.payumoney.com\/wp-content\/uploads\/2016\/08\/InfoGraphic_Customer_Competencies-1-360x1024.jpg\" alt=\"InfoGraphic_Customer_Competencies\" width=\"360\" height=\"1024\" srcset=\"https:\/\/payu.in\/blog\/wp-content\/uploads\/2016\/08\/InfoGraphic_Customer_Competencies-1-360x1024.jpg 360w, https:\/\/payu.in\/blog\/wp-content\/uploads\/2016\/08\/InfoGraphic_Customer_Competencies-1-105x300.jpg 105w, https:\/\/payu.in\/blog\/wp-content\/uploads\/2016\/08\/InfoGraphic_Customer_Competencies-1-768x2185.jpg 768w, https:\/\/payu.in\/blog\/wp-content\/uploads\/2016\/08\/InfoGraphic_Customer_Competencies-1.jpg 936w\" sizes=\"(max-width: 360px) 100vw, 360px\" \/><\/a><\/p>\n<h3 style=\"text-align: justify;\"><span style=\"color: #99cc00;\"><strong>Honor Your Customers<\/strong><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"color: #000000;\">Make sure your customers are never left in confusion and they are valued above all else. <span style=\"color: #99cc00;\"><strong>Communicate with your customers, show your value and prevent revenue from walking out the door.<\/strong> <\/span>Engage your top leaders while communicating with your customers. It can be done by creating a thought leadership through blogs. Nurturing your customers is your customer asset growth. Keep a tab of new and lost customers, as it will help you rate your customer asset growth.<\/span><\/p>\n<h3 style=\"text-align: justify;\"><span style=\"color: #99cc00;\"><strong>Engage &amp; Resolve<\/strong><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"color: #000000;\">Ask your customer about on-boarding and purchase experience. Also address their concern while taking responsibility of your product\/services. It will further help in delivering a pleasant experience to your customers.<\/span><\/p>\n<h3 style=\"text-align: justify;\"><span style=\"color: #99cc00;\"><strong>Align Customer Experience Mapping<\/strong><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"color: #000000;\">Mapping customer experience starts with understanding the stages involved in buying process. <strong><span style=\"color: #99cc00;\">Once you establish the journey, create code of conduct to measure customer experience<\/span>.<\/strong> It will clarify what your company can and cannot do for customers. Make your resources accountable for customer experience they incorporate.<\/span><\/p>\n<h3 style=\"text-align: justify;\"><span style=\"color: #99cc00;\"><strong>Unite Feedback Channels<\/strong><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"color: #000000;\">Combine the listening path of your customers where they are sharing purchase experience. <strong><span style=\"color: #99cc00;\">Tell your customers why your product or service matter to them, in short create a value preposition.<\/span> <\/strong>The best way to deliver it is by creating a listening path for your internal resource. It will help them to better understand your customers.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #99cc00;\"><strong>Enable Your Internal Assets<\/strong><\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000;\">The final step to establish customer experience competency is to involve your employees to become customer-centric. It is your responsibility to equip employees with tools they require to deliver an awesome customer experience.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000;\">Also read our blog on <a href=\"https:\/\/blog.payumoney.com\/four-ways-to-help-win-back-customers\/\"><strong><span style=\"color: #99cc00;\">\u2018Four Ways to Help Win Back Customers.\u2019<\/span><\/strong><\/a> Stay tuned with PayUmoney Knowledge platform and take your online business to next level. &nbsp;<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000;\"><strong>&nbsp;<\/strong><\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000;\"><strong>&nbsp;<\/strong><\/span><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Building a growth driven engine requires an effective customer experience. Online businesses today are competing primarily on end-to-end customer experience. This framework has shifted from driving marketing or sales to&#8230;<\/p>\n","protected":false},"author":10,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[584],"tags":[638,635,620,654,631],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Five Customer Experience Competencies to Drive Growth - PayU Blog<\/title>\n<meta name=\"description\" content=\"Building a growth driven engine requires an effective customer experience. 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Online businesses today are competing primarily on end-to-end customer experience.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/payu.in\/blog\/five-customer-experience-competencies-to-drive-growth\/\" \/>\n<meta property=\"og:site_name\" content=\"PayU Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/PayUind\/\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/aruntini\" \/>\n<meta property=\"article:published_time\" content=\"2016-08-02T12:31:14+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2019-02-25T12:30:38+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.payumoney.com\/wp-content\/uploads\/2016\/08\/InfoGraphic_Customer_Competencies-1-360x1024.jpg\" \/>\n<meta name=\"author\" content=\"Arun Agrawal\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@https:\/\/twitter.com\/Arun_2014\" \/>\n<meta name=\"twitter:site\" content=\"@payuind\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Arun Agrawal\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/payu.in\/blog\/five-customer-experience-competencies-to-drive-growth\/\",\"url\":\"https:\/\/payu.in\/blog\/five-customer-experience-competencies-to-drive-growth\/\",\"name\":\"Five Customer Experience Competencies to Drive Growth - PayU Blog\",\"isPartOf\":{\"@id\":\"https:\/\/payu.in\/blog\/#website\"},\"datePublished\":\"2016-08-02T12:31:14+00:00\",\"dateModified\":\"2019-02-25T12:30:38+00:00\",\"author\":{\"@id\":\"https:\/\/payu.in\/blog\/#\/schema\/person\/732e27b2813be1bb61d4919d6fc30af3\"},\"description\":\"Building a growth driven engine requires an effective customer experience. 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