{"id":788,"date":"2016-07-25T17:59:29","date_gmt":"2016-07-25T12:29:29","guid":{"rendered":"http:\/\/blog.payumoney.com\/?p=788"},"modified":"2022-05-13T13:01:45","modified_gmt":"2022-05-13T07:31:45","slug":"four-ways-to-help-win-back-customers","status":"publish","type":"post","link":"https:\/\/payu.in\/blog\/four-ways-to-help-win-back-customers\/","title":{"rendered":"Four Ways to Help Win Back Customers"},"content":{"rendered":"<p style=\"text-align: justify;\"><span style=\"color: #000000;\">Loyal customers are the most profitable customers as they provide the best value in marketing spends. Top online businesses provide seemingly impressive customer service to keep their customers loyal towards their business. They know the value of loyal customers and the benefits they incorporate.\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000;\">So how do these businesses ensure that customers are never lost and that they are valued above all else? Here are a few simple but quite important tips which you can integrate to win back your lost customers:<\/span><\/p>\n<p style=\"text-align: justify;\"><a href=\"https:\/\/blog.payumoney.com\/wp-content\/uploads\/2016\/07\/InfoGraphic_Win_Back_Your_Customers.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-800 aligncenter\" src=\"https:\/\/blog.payumoney.com\/wp-content\/uploads\/2016\/07\/InfoGraphic_Win_Back_Your_Customers.jpg\" alt=\"InfoGraphic_Win_Back_Your_Customers\" width=\"600\" height=\"1795\" srcset=\"https:\/\/payu.in\/blog\/wp-content\/uploads\/2016\/07\/InfoGraphic_Win_Back_Your_Customers.jpg 936w, https:\/\/payu.in\/blog\/wp-content\/uploads\/2016\/07\/InfoGraphic_Win_Back_Your_Customers-100x300.jpg 100w, https:\/\/payu.in\/blog\/wp-content\/uploads\/2016\/07\/InfoGraphic_Win_Back_Your_Customers-768x2297.jpg 768w, https:\/\/payu.in\/blog\/wp-content\/uploads\/2016\/07\/InfoGraphic_Win_Back_Your_Customers-342x1024.jpg 342w, https:\/\/payu.in\/blog\/wp-content\/uploads\/2016\/07\/InfoGraphic_Win_Back_Your_Customers-650x1944.jpg 650w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/a><\/p>\n<h2><span style=\"color: #43c6ac;\"><strong>Find Out Why They Left<\/strong><\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"color: #000000;\">The first step is to identify the reasons why your customers left. If the price is the factor, then you know that there is a disconnect between your offerings and the value your customers perceive. Communicate with your customers, show your value and prevent revenue from walking out the door. Ask them how you can improve the product. \u00a0Add value to your offerings so that you can win their loyalty. Create a new offer or document an existing one to encourage your customer. <\/span><\/p>\n<h2><span style=\"color: #43c6ac;\"><strong>Do The Unexpected<\/strong><\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"color: #000000;\">Many customers just want to be heard. Hence it becomes your responsibility to ask them about their concerns. Take responsibility of your product\/services and try to incorporate a pleasant experience into your customers. It will force them to refer you to their friends even if they decide to leave you. <\/span><\/p>\n<ul>\n<li style=\"text-align: justify;\"><span style=\"color: #000000;\"><strong>Apologize: <\/strong>Say sorry to your customers. And say it in a way that you actually mean it. <\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #000000;\"><strong>Empathize:<\/strong> Let your customers know that you value their concerns.<\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #000000;\"><strong>Fix it<\/strong>: Fix their problem. Your customer expects you to effectively resolve issues. <\/span><\/li>\n<\/ul>\n<h2 style=\"text-align: justify;\"><span style=\"color: #43c6ac;\"><strong>Collect Feedback<\/strong><\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"color: #000000;\">Regularly collect feedback from your customers and ask them frequently about their experience with you. Ask easy and relevant questions through customer friendly feedback forms. It will help you establish a customer-centric brand that value its customer above all else. <\/span><\/p>\n<h2><span style=\"color: #43c6ac;\"><strong>Re-Engage With Them<\/strong><\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"color: #000000;\">Once you win back your customer, it becomes vital for you to engage them. Try to engage your customers through various marketing channels. Keep them informed about the latest updates, offers and services through newsletters. Catch your customers where they frequent most, such as Facebook, Twitter and LinkedIn. It will likely help you win their loyalty, thereby maintaining the flow of revenue. <\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000;\">Also, read our blog on <span style=\"color: #43c6ac;\"><a style=\"color: #43c6ac;\" href=\"https:\/\/blog.payumoney.com\/tips-for-driving-free-traffic-to-your-website\/https:\/\/blog.payumoney.com\/tips-for-driving-free-traffic-to-your-website\/\"><strong>&#8216;Tips for Driving Free Traffic to your Website.&#8217;<\/strong><\/a><\/span> Stay tuned with PayU Knowledge platform for more insights and case studies. <\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Loyal customers are the most profitable customers as they provide the best value in marketing spends. Top online businesses provide seemingly impressive customer service to keep their customers loyal towards&#8230;<\/p>\n","protected":false},"author":10,"featured_media":2307,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[584],"tags":[638,635,636,631],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Four Ways to Help Win Back Customers - PayU Blog<\/title>\n<meta name=\"description\" content=\"How do businesses ensure that customers are never lost and that they are valued above all else? Here are a few simple tips which you can integrate to win back your lost customers!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/payu.in\/blog\/four-ways-to-help-win-back-customers\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Four Ways to Help Win Back Customers - PayU Blog\" \/>\n<meta property=\"og:description\" content=\"How do businesses ensure that customers are never lost and that they are valued above all else? Here are a few simple tips which you can integrate to win back your lost customers!\" \/>\n<meta property=\"og:url\" content=\"https:\/\/payu.in\/blog\/four-ways-to-help-win-back-customers\/\" \/>\n<meta property=\"og:site_name\" content=\"PayU Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/PayUind\/\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/aruntini\" \/>\n<meta property=\"article:published_time\" content=\"2016-07-25T12:29:29+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-05-13T07:31:45+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/payu.in\/blog\/wp-content\/uploads\/2016\/07\/Winback_customers_13.png\" \/>\n\t<meta property=\"og:image:width\" content=\"752\" \/>\n\t<meta property=\"og:image:height\" content=\"440\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Arun Agrawal\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@https:\/\/twitter.com\/Arun_2014\" \/>\n<meta name=\"twitter:site\" content=\"@payuind\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Arun Agrawal\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/payu.in\/blog\/four-ways-to-help-win-back-customers\/\",\"url\":\"https:\/\/payu.in\/blog\/four-ways-to-help-win-back-customers\/\",\"name\":\"Four Ways to Help Win Back Customers - PayU Blog\",\"isPartOf\":{\"@id\":\"https:\/\/payu.in\/blog\/#website\"},\"datePublished\":\"2016-07-25T12:29:29+00:00\",\"dateModified\":\"2022-05-13T07:31:45+00:00\",\"author\":{\"@id\":\"https:\/\/payu.in\/blog\/#\/schema\/person\/732e27b2813be1bb61d4919d6fc30af3\"},\"description\":\"How do businesses ensure that customers are never lost and that they are valued above all else? Here are a few simple tips which you can integrate to win back your lost customers!\",\"breadcrumb\":{\"@id\":\"https:\/\/payu.in\/blog\/four-ways-to-help-win-back-customers\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/payu.in\/blog\/four-ways-to-help-win-back-customers\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/payu.in\/blog\/four-ways-to-help-win-back-customers\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/payu.in\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Marketing &amp; Sales\",\"item\":\"https:\/\/payu.in\/blog\/category\/marketing-sales\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Four Ways to Help Win Back Customers\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/payu.in\/blog\/#website\",\"url\":\"https:\/\/payu.in\/blog\/\",\"name\":\"PayU Blog\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/payu.in\/blog\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/payu.in\/blog\/#\/schema\/person\/732e27b2813be1bb61d4919d6fc30af3\",\"name\":\"Arun Agrawal\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/payu.in\/blog\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/46d4ded4d9835ceecc58fb5ae22ea164?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/46d4ded4d9835ceecc58fb5ae22ea164?s=96&d=mm&r=g\",\"caption\":\"Arun Agrawal\"},\"sameAs\":[\"https:\/\/www.facebook.com\/aruntini\",\"https:\/\/www.linkedin.com\/in\/arun-agarwal-687aa745\/\",\"https:\/\/twitter.com\/https:\/\/twitter.com\/Arun_2014\"],\"url\":\"https:\/\/payu.in\/blog\/author\/arun\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Four Ways to Help Win Back Customers - PayU Blog","description":"How do businesses ensure that customers are never lost and that they are valued above all else? Here are a few simple tips which you can integrate to win back your lost customers!","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/payu.in\/blog\/four-ways-to-help-win-back-customers\/","og_locale":"en_US","og_type":"article","og_title":"Four Ways to Help Win Back Customers - PayU Blog","og_description":"How do businesses ensure that customers are never lost and that they are valued above all else? Here are a few simple tips which you can integrate to win back your lost customers!","og_url":"https:\/\/payu.in\/blog\/four-ways-to-help-win-back-customers\/","og_site_name":"PayU Blog","article_publisher":"https:\/\/www.facebook.com\/PayUind\/","article_author":"https:\/\/www.facebook.com\/aruntini","article_published_time":"2016-07-25T12:29:29+00:00","article_modified_time":"2022-05-13T07:31:45+00:00","og_image":[{"width":752,"height":440,"url":"https:\/\/payu.in\/blog\/wp-content\/uploads\/2016\/07\/Winback_customers_13.png","type":"image\/png"}],"author":"Arun Agrawal","twitter_card":"summary_large_image","twitter_creator":"@https:\/\/twitter.com\/Arun_2014","twitter_site":"@payuind","twitter_misc":{"Written by":"Arun Agrawal","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/payu.in\/blog\/four-ways-to-help-win-back-customers\/","url":"https:\/\/payu.in\/blog\/four-ways-to-help-win-back-customers\/","name":"Four Ways to Help Win Back Customers - PayU Blog","isPartOf":{"@id":"https:\/\/payu.in\/blog\/#website"},"datePublished":"2016-07-25T12:29:29+00:00","dateModified":"2022-05-13T07:31:45+00:00","author":{"@id":"https:\/\/payu.in\/blog\/#\/schema\/person\/732e27b2813be1bb61d4919d6fc30af3"},"description":"How do businesses ensure that customers are never lost and that they are valued above all else? Here are a few simple tips which you can integrate to win back your lost customers!","breadcrumb":{"@id":"https:\/\/payu.in\/blog\/four-ways-to-help-win-back-customers\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/payu.in\/blog\/four-ways-to-help-win-back-customers\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/payu.in\/blog\/four-ways-to-help-win-back-customers\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/payu.in\/blog\/"},{"@type":"ListItem","position":2,"name":"Marketing &amp; Sales","item":"https:\/\/payu.in\/blog\/category\/marketing-sales\/"},{"@type":"ListItem","position":3,"name":"Four Ways to Help Win Back Customers"}]},{"@type":"WebSite","@id":"https:\/\/payu.in\/blog\/#website","url":"https:\/\/payu.in\/blog\/","name":"PayU Blog","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/payu.in\/blog\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/payu.in\/blog\/#\/schema\/person\/732e27b2813be1bb61d4919d6fc30af3","name":"Arun Agrawal","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/payu.in\/blog\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/46d4ded4d9835ceecc58fb5ae22ea164?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/46d4ded4d9835ceecc58fb5ae22ea164?s=96&d=mm&r=g","caption":"Arun Agrawal"},"sameAs":["https:\/\/www.facebook.com\/aruntini","https:\/\/www.linkedin.com\/in\/arun-agarwal-687aa745\/","https:\/\/twitter.com\/https:\/\/twitter.com\/Arun_2014"],"url":"https:\/\/payu.in\/blog\/author\/arun\/"}]}},"_links":{"self":[{"href":"https:\/\/payu.in\/blog\/wp-json\/wp\/v2\/posts\/788"}],"collection":[{"href":"https:\/\/payu.in\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/payu.in\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/payu.in\/blog\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/payu.in\/blog\/wp-json\/wp\/v2\/comments?post=788"}],"version-history":[{"count":20,"href":"https:\/\/payu.in\/blog\/wp-json\/wp\/v2\/posts\/788\/revisions"}],"predecessor-version":[{"id":10916,"href":"https:\/\/payu.in\/blog\/wp-json\/wp\/v2\/posts\/788\/revisions\/10916"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/payu.in\/blog\/wp-json\/wp\/v2\/media\/2307"}],"wp:attachment":[{"href":"https:\/\/payu.in\/blog\/wp-json\/wp\/v2\/media?parent=788"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/payu.in\/blog\/wp-json\/wp\/v2\/categories?post=788"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/payu.in\/blog\/wp-json\/wp\/v2\/tags?post=788"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}