{"id":3986,"date":"2018-07-27T13:00:22","date_gmt":"2018-07-27T07:30:22","guid":{"rendered":"https:\/\/blog.payumoney.com\/?p=3986"},"modified":"2020-06-28T15:25:43","modified_gmt":"2020-06-28T09:55:43","slug":"why-refunds-take-time","status":"publish","type":"post","link":"https:\/\/payu.in\/blog\/why-refunds-take-time\/","title":{"rendered":"Why Refund Takes Time To Reach Your Customers?"},"content":{"rendered":"<p style=\"text-align: justify;\">As an online business owner, you are answerable to complex customer questions like, &#8220;where are my refunds? why are they taking time? when will I get them back?&#8221; and more. Generally, these questions arise from a few typical scenarios, hypothetically listed down below:<\/p>\n<p style=\"text-align: justify;\"><b>Scenario 1:&nbsp;<\/b>Customer orders food via an app and uses a credit card to pay. After a while, he\/she cancels the order.&nbsp;<span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">&nbsp;<\/span><\/p>\n<p style=\"text-align: justify;\"><b>Scenario 2:&nbsp;<\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">Your customer buys ethnic wear online. When the product arrives, he\/she realizes the disinterest or misfit in the order and returns it.&nbsp;<\/span><\/p>\n<p style=\"text-align: justify;\"><b>Scenario 3: <\/b>Customer books online movie tickets and makes the payment online itself. He\/she receives a transaction successful message but the booking is not complete yet.<\/p>\n<p style=\"text-align: justify;\">Refunds are needed in all three scenarios. Before you hit the &#8220;refund&#8221; button on your dashboard here&#8217;s what you need to know:<\/p>\n<ul style=\"text-align: justify;\">\n<li>How do refunds take place?<\/li>\n<li>Why they take time?<\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><a href=\"https:\/\/www.payumoney.com\/?utm_source=refund&amp;utm_medium=blog\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-3619\" src=\"https:\/\/blog.payumoney.com\/wp-content\/uploads\/2018\/06\/CTA.png\" alt=\"refund\" width=\"198\" height=\"72\" srcset=\"https:\/\/payu.in\/blog\/wp-content\/uploads\/2018\/06\/CTA.png 500w, https:\/\/payu.in\/blog\/wp-content\/uploads\/2018\/06\/CTA-300x109.png 300w\" sizes=\"(max-width: 198px) 100vw, 198px\" \/><\/a><\/p>\n<p style=\"text-align: justify;\">Today, any successful online business will have a payment gateway integrated with their business. A payment gateway plays the&nbsp;role of a mediator between the customer and the bank.&nbsp;Let&#8217;s briefly understand the role of a payment gateway:<\/p>\n<p style=\"text-align: justify;\"><a href=\"https:\/\/blog.payumoney.com\/payment-gateway-e-commerce-businesses\/\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-3988\" src=\"https:\/\/blog.payumoney.com\/wp-content\/uploads\/2018\/07\/what-is-a-payment-gateway-478x1024.jpg\" alt=\"payment settlement process for refunds infographic\" width=\"516\" height=\"1105\" srcset=\"https:\/\/payu.in\/blog\/wp-content\/uploads\/2018\/07\/what-is-a-payment-gateway-478x1024.jpg 478w, https:\/\/payu.in\/blog\/wp-content\/uploads\/2018\/07\/what-is-a-payment-gateway-140x300.jpg 140w, https:\/\/payu.in\/blog\/wp-content\/uploads\/2018\/07\/what-is-a-payment-gateway.jpg 700w\" sizes=\"(max-width: 516px) 100vw, 516px\" \/><\/a><\/p>\n<p style=\"text-align: justify;\"><em><span class=\"TextRun SCXW48693716\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW48693716\">Image Source: <\/span><\/span><span class=\"TextRun SCXW48693716\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"SpellingError SCXW48693716\">PayUmoney<\/span><\/span><span class=\"TextRun SCXW48693716\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW48693716\"> Blog \u2013 <strong><span style=\"color: #43c6ac;\"><a style=\"color: #43c6ac;\" href=\"https:\/\/blog.payumoney.com\/payment-gateway-e-commerce-businesses\/?utm_source=refund&amp;utm_medium=blog\" target=\"_blank\" rel=\"noopener\">What is a payment gateway &amp; how it works?<\/a><\/span><\/strong><\/span><\/span><strong><span class=\"EOP SCXW48693716\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:2,&quot;335551620&quot;:2,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">&nbsp;<\/span><\/strong><\/em><\/p>\n<p style=\"text-align: justify;\">From the infographic, it is clear that payment processing involves multiple entities. Each and every entity is important, as the payment will not be successful in the absence of either of them.&nbsp;<span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">&nbsp;<\/span><\/p>\n<p style=\"text-align: justify;\">Take a look at the settlement process explained in a very crisp and concise manner in the presentation below:<\/p>\n<p style=\"text-align: justify;\"><iframe loading=\"lazy\" style=\"border: 1px solid #CCC; border-width: 1px; margin-bottom: 5px; max-width: 100%;\" src=\"\/\/www.slideshare.net\/slideshow\/embed_code\/key\/5geB0jWhv8guER\" width=\"750\" height=\"485\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" allowfullscreen=\"allowfullscreen\"><span data-mce-type=\"bookmark\" style=\"display: inline-block; width: 0px; overflow: hidden; line-height: 0;\" class=\"mce_SELRES_start\">\ufeff<\/span> <\/iframe><\/p>\n<h2 style=\"text-align: justify;\"><span style=\"color: #43c6ac;\"><b>Why R<\/b><b>efunds T<\/b><b>ake T<\/b><b>ime?<\/b>&nbsp;<\/span><\/h2>\n<p style=\"text-align: justify;\">Just like online payments are processed via a payment gateway, refunds process in the same way as well. All the entities are involved in the refunds scenario. They have their own methods, mechanisms and authentication factor to process online payments. Many of these processes require human assistance and not automation.&nbsp;<span style=\"font-size: 16px; text-align: justify;\">A slight delay in these processes at any point delays the further process. Which in turn prolongs the refund timeline. <\/span><\/p>\n<p style=\"text-align: justify;\">In usual cases, customers receive refunds in their accounts within 5-10 days. However, in some exceptional cases, it might take over 10 days mainly due to technical faults.<\/p>\n<h2 style=\"text-align: justify;\"><span style=\"color: #43c6ac;\">How To Process Refunds In Time?<\/span><\/h2>\n<p><iframe loading=\"lazy\" src=\"https:\/\/www.youtube.com\/embed\/6j1W1C9XiHQ\" width=\"800\" height=\"400\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><span data-mce-type=\"bookmark\" style=\"display: inline-block; width: 0px; overflow: hidden; line-height: 0;\" class=\"mce_SELRES_start\">\ufeff<\/span><span data-mce-type=\"bookmark\" style=\"display: inline-block; width: 0px; overflow: hidden; line-height: 0;\" class=\"mce_SELRES_start\">\ufeff<\/span><\/iframe><\/p>\n<p style=\"text-align: justify;\">As a business, timely refund processing is not in your hands. Clear and direct communication between all the payment processing entities is the key.&nbsp;For example, the issuing bank fails to update the acquiring bank about the transaction.<\/p>\n<p style=\"text-align: justify;\">Thus, to have the best payment gateway such as PayUmoney integrated with your business is a must! It supports you to carry your business forward smoothly and quickly.<\/p>\n<h2 style=\"text-align: justify;\"><span style=\"color: #43c6ac;\">Easy PayUmoney Refund Process<\/span><\/h2>\n<blockquote><p>As per sources, in an e-commerce scenario, at least 30% of all products ordered online are returned as compared to 8.89% in physical stores.<\/p><\/blockquote>\n<p style=\"text-align: justify;\">Referring to these statistics, processing refunds on PayUmoney dashboard is pretty straightforward. There are 2 refund options available in the <span style=\"color: #43c6ac;\"><strong><a style=\"color: #43c6ac;\" href=\"https:\/\/blog.payumoney.com\/payumoney-dashboard\/?utm_source=refund&amp;utm_medium=blog\">new improved and updated PayUmoney dashboard<\/a><\/strong><\/span>.<\/p>\n<ol style=\"text-align: justify;\">\n<li><strong>Partial refunds:<\/strong> you can refund the desired amount<span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">&nbsp;of the total amount<\/span><\/li>\n<li><strong>Full refunds:<\/strong>&nbsp;you can refund the full amount<\/li>\n<\/ol>\n<p style=\"text-align: justify;\">Check out what each status stands for in detail and how to select the apt refund status in the video.<\/p>\n<p style=\"text-align: justify;\"><iframe loading=\"lazy\" src=\"https:\/\/www.youtube.com\/embed\/ZJHhGrb6geE\" width=\"750\" height=\"370\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><span data-mce-type=\"bookmark\" style=\"display: inline-block; width: 0px; overflow: hidden; line-height: 0;\" class=\"mce_SELRES_start\">\ufeff<\/span><\/iframe><\/p>\n<p style=\"text-align: justify;\">With all your marketing efforts for your business in place, it\u2019s a good idea to have an all-in-one payment solution in place as well. Now to enjoy the best payment gateway experience and grow your business effortlessly!<span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">&nbsp;<\/span><\/p>\n<p style=\"text-align: justify;\"><a href=\"https:\/\/www.payumoney.com\/?utm_source=refund&amp;utm_medium=blog\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-3619\" src=\"https:\/\/blog.payumoney.com\/wp-content\/uploads\/2018\/06\/CTA.png\" alt=\"refund\" width=\"198\" height=\"72\" srcset=\"https:\/\/payu.in\/blog\/wp-content\/uploads\/2018\/06\/CTA.png 500w, https:\/\/payu.in\/blog\/wp-content\/uploads\/2018\/06\/CTA-300x109.png 300w\" sizes=\"(max-width: 198px) 100vw, 198px\" \/><\/a><\/p>\n<h2 style=\"text-align: justify;\"><span style=\"color: #43c6ac;\">Recommended Reads&nbsp;<\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"color: #000000;\"><strong><a style=\"color: #000000;\" href=\"https:\/\/blog.payumoney.com\/how-payumoney-payment-gateway-helps-businesses-grow\/?utm_source=refund&amp;utm_medium=blog\" target=\"_blank\" rel=\"noopener\">How PayUmoney Payment Gateway Helps Businesses Grow?<\/a><\/strong><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>As an online business owner, you are answerable to complex customer questions like, &#8220;where are my refunds? why are they taking time? when will I get them back?&#8221; and more&#8230;.<\/p>\n","protected":false},"author":38,"featured_media":3987,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[583],"tags":[627,646,640],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Everything You Need To Know About Refunds!<\/title>\n<meta name=\"description\" content=\"As an online business owner, you are answerable to complex customer questions like, \u201cwhere are my refunds? why are they taking time?\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/payu.in\/blog\/why-refunds-take-time\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Why Refund Takes Time To Reach Your Customers?\" \/>\n<meta property=\"og:description\" content=\"As an online business owner, you are answerable to complex customer questions like, \u201cwhere are my refunds? 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