{"id":2837,"date":"2018-03-20T18:00:02","date_gmt":"2018-03-20T12:30:02","guid":{"rendered":"https:\/\/blog.payumoney.com\/?p=2837"},"modified":"2020-06-28T15:41:12","modified_gmt":"2020-06-28T10:11:12","slug":"whatsapp-business-app","status":"publish","type":"post","link":"https:\/\/payu.in\/blog\/whatsapp-business-app\/","title":{"rendered":"WhatsApp Business: Important Things You Should Know!\u00a0"},"content":{"rendered":"<p style=\"text-align: justify;\">WhatsApp recently launched its &#8216;WhatsApp business&#8217; app for all small businesses globally. The newly launched app is designed for free use on android smartphones. The purpose behind launching this app is to make it easy for WhatsApp&#8217;s 1.3. billion users to reach out to these businesses. We believe that WhatsApp is one such communications app which penetrated into the market like no one did and it cares for its users like no one else does!&nbsp;<span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">&nbsp;<\/span><\/p>\n<p style=\"text-align: justify;\">People all around the world use WhatsApp to stay connected with their loved ones, friends and family. Launched in 2009, WhatsApp, became a platform to not only knit billions of global relationships but also to grow businesses. Over years, small businesses with strong presence on social media channels such as Facebook and Instagram, started creating one single touch point \u2013 WhatsApp, for all business related queries, enquiries and so on.&nbsp;<span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">&nbsp;<\/span><\/p>\n<p><iframe loading=\"lazy\" src=\"https:\/\/www.youtube.com\/embed\/O1tZPI05koo\" width=\"750\" height=\"370\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<p style=\"text-align: justify;\">Stroll through some vital milestones WhatsApp achieved in its lifetime so far to look back upon:<\/p>\n<p style=\"text-align: justify;\"><a href=\"https:\/\/blog.payumoney.com\/wp-content\/uploads\/2018\/03\/WhatsApp-Messenger-Journey.jpg\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-2861\" src=\"https:\/\/blog.payumoney.com\/wp-content\/uploads\/2018\/03\/WhatsApp-Messenger-Journey-387x1024.jpg\" alt=\"whatsapp for business\" width=\"550\" height=\"1456\" srcset=\"https:\/\/payu.in\/blog\/wp-content\/uploads\/2018\/03\/WhatsApp-Messenger-Journey-387x1024.jpg 387w, https:\/\/payu.in\/blog\/wp-content\/uploads\/2018\/03\/WhatsApp-Messenger-Journey-113x300.jpg 113w, https:\/\/payu.in\/blog\/wp-content\/uploads\/2018\/03\/WhatsApp-Messenger-Journey.jpg 720w\" sizes=\"(max-width: 550px) 100vw, 550px\" \/><\/a><\/p>\n<p style=\"text-align: justify;\">Some really impressive whatsApp statistics to consider that might impact your business:&nbsp;<span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">&nbsp;<\/span><\/p>\n<p style=\"text-align: justify;\"><a href=\"https:\/\/blog.payumoney.com\/wp-content\/uploads\/2018\/03\/whatsapp-statistics.jpg\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-2860\" src=\"https:\/\/blog.payumoney.com\/wp-content\/uploads\/2018\/03\/whatsapp-statistics-146x300.jpg\" alt=\"whatsapp for business\" width=\"262\" height=\"538\" srcset=\"https:\/\/payu.in\/blog\/wp-content\/uploads\/2018\/03\/whatsapp-statistics-146x300.jpg 146w, https:\/\/payu.in\/blog\/wp-content\/uploads\/2018\/03\/whatsapp-statistics-499x1024.jpg 499w, https:\/\/payu.in\/blog\/wp-content\/uploads\/2018\/03\/whatsapp-statistics.jpg 720w\" sizes=\"(max-width: 262px) 100vw, 262px\" \/><\/a><\/p>\n<h2 style=\"text-align: justify;\"><span style=\"color: #43c6ac;\"><b>What is WhatsApp Business App<\/b><b>?<\/b>&nbsp;<\/span><\/h2>\n<blockquote>\n<p style=\"text-align: justify;\"><strong>&#8216;WhatsApp&#8217; provides phone-number based messaging and people asked, &#8216;Isn&#8217;t that what SMS is?&#8217; Yes but SMS is expensive, antiquated and what WhatsApp did was modernize and level that playing field &#8211; Brian Acton&nbsp;<\/strong><strong>&nbsp;<a href=\"https:\/\/blog.payumoney.com\/wp-content\/uploads\/2018\/03\/6644b7f0-56f5-45d1-9f0a-21929b4763af.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2872\" src=\"https:\/\/blog.payumoney.com\/wp-content\/uploads\/2018\/03\/6644b7f0-56f5-45d1-9f0a-21929b4763af.png\" alt=\"\" width=\"28\" height=\"28\" srcset=\"https:\/\/payu.in\/blog\/wp-content\/uploads\/2018\/03\/6644b7f0-56f5-45d1-9f0a-21929b4763af.png 640w, https:\/\/payu.in\/blog\/wp-content\/uploads\/2018\/03\/6644b7f0-56f5-45d1-9f0a-21929b4763af-150x150.png 150w, https:\/\/payu.in\/blog\/wp-content\/uploads\/2018\/03\/6644b7f0-56f5-45d1-9f0a-21929b4763af-300x300.png 300w\" sizes=\"(max-width: 28px) 100vw, 28px\" \/><\/a><\/strong><\/p>\n<\/blockquote>\n<p style=\"text-align: justify;\"><span class=\"TextRun SCXW99911893\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW99911893\">Since the very beginning<\/span><\/span><span class=\"TextRun SCXW99911893\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW99911893\">, WhatsApp <\/span><\/span><span class=\"TextRun SCXW99911893\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW99911893\">religiously followed<\/span><\/span><span class=\"TextRun SCXW99911893\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW99911893\"> its profound ideal of<\/span><\/span> <span class=\"TextRun SCXW99911893\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW99911893\">&#8211; <\/span><\/span><span class=\"TextRun SCXW99911893\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW99911893\">NO ADS!<\/span><\/span> <span class=\"TextRun SCXW99911893\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW99911893\">NO GAMES!<\/span><\/span> <span class=\"TextRun SCXW99911893\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW99911893\">NO GIMMICKS!<\/span><\/span> <span class=\"TextRun SCXW99911893\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW99911893\">WhatsApp b<\/span><\/span><span class=\"TextRun SCXW99911893\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW99911893\">usiness <\/span><\/span><span class=\"TextRun SCXW99911893\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW99911893\">app<\/span><\/span><span class=\"TextRun SCXW99911893\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW99911893\"> is no indifferent. It allows any small business to <\/span><\/span><span class=\"TextRun SCXW99911893\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW99911893\">customize<\/span><\/span><span class=\"TextRun SCXW99911893\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW99911893\"> their business profile <\/span><\/span><span class=\"TextRun SCXW99911893\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW99911893\">using <\/span><\/span><span class=\"TextRun SCXW99911893\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW99911893\">various tools,<\/span><\/span> <span class=\"TextRun SCXW99911893\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW99911893\">s<\/span><\/span><span class=\"TextRun SCXW99911893\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW99911893\">end customized messages<\/span><\/span> <span class=\"TextRun SCXW99911893\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW99911893\">and so on.<\/span><\/span><\/p>\n<p><a href=\"https:\/\/blog.payumoney.com\/wp-content\/uploads\/2018\/03\/whatsapp-for-business.png\"><img loading=\"lazy\" decoding=\"async\" class=\"size-large wp-image-2889 aligncenter\" src=\"https:\/\/blog.payumoney.com\/wp-content\/uploads\/2018\/03\/whatsapp-for-business-1024x674.png\" alt=\"whatsapp business\" width=\"747\" height=\"492\" srcset=\"https:\/\/payu.in\/blog\/wp-content\/uploads\/2018\/03\/whatsapp-for-business-1024x674.png 1024w, https:\/\/payu.in\/blog\/wp-content\/uploads\/2018\/03\/whatsapp-for-business-300x197.png 300w, https:\/\/payu.in\/blog\/wp-content\/uploads\/2018\/03\/whatsapp-for-business-768x505.png 768w, https:\/\/payu.in\/blog\/wp-content\/uploads\/2018\/03\/whatsapp-for-business.png 1100w\" sizes=\"(max-width: 747px) 100vw, 747px\" \/><\/a><\/p>\n<p>As per WhatsApp and further derived from Morning Consult Study, over 80% small businesses in India and Brazil bank heavily on WhatsApp to run their business. It helps them with two things efficiently:<span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">&nbsp;<\/span><\/p>\n<ol>\n<li data-leveltext=\"%1.\" data-font=\"Calibri, sans-serif\" data-listid=\"3\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\">Communicate with their customers<span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">&nbsp;<\/span><\/li>\n<li data-leveltext=\"%1.\" data-font=\"Calibri, sans-serif\" data-listid=\"3\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\">Scale up their business<\/li>\n<\/ol>\n<blockquote>\n<p style=\"text-align: justify;\"><strong>We don&#8217;t want to build a hook up app so you can find someone weird to talk to. It&#8217;s not what we&#8217;re about. We&#8217;re about intimate relationships &#8211; Brian Acton&nbsp;&nbsp;<a href=\"https:\/\/blog.payumoney.com\/wp-content\/uploads\/2018\/03\/6644b7f0-56f5-45d1-9f0a-21929b4763af.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2872\" src=\"https:\/\/blog.payumoney.com\/wp-content\/uploads\/2018\/03\/6644b7f0-56f5-45d1-9f0a-21929b4763af.png\" alt=\"\" width=\"28\" height=\"28\" srcset=\"https:\/\/payu.in\/blog\/wp-content\/uploads\/2018\/03\/6644b7f0-56f5-45d1-9f0a-21929b4763af.png 640w, https:\/\/payu.in\/blog\/wp-content\/uploads\/2018\/03\/6644b7f0-56f5-45d1-9f0a-21929b4763af-150x150.png 150w, https:\/\/payu.in\/blog\/wp-content\/uploads\/2018\/03\/6644b7f0-56f5-45d1-9f0a-21929b4763af-300x300.png 300w\" sizes=\"(max-width: 28px) 100vw, 28px\" \/><\/a><\/strong><\/p>\n<\/blockquote>\n<h2><span style=\"color: #43c6ac;\">What WhatsApp Business Does?<\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"color: #000000;\">Let&#8217;s have a quick look at what WhatsApp business app has in store for your business?&nbsp;<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"4\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><strong>Business Profile:<\/strong> Give a professional touch to your business by creating a business profile. Enter your business name, logo, contact information, description and more in your profile to attract loyal customers.&nbsp;<span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">&nbsp;<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"4\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><strong>Customer Labels:<\/strong> Have too many Poojas, Rahuls and Rajs in your contact list and finding it difficult to differentiate between the existing one and the new one? With WhatsApp business app, you can easily mark or label your customers, order status,etc., on chats. Now no more confusions, only boost business!<\/li>\n<\/ul>\n<p style=\"text-align: center;\"><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559685&quot;:720,&quot;335559737&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259,&quot;335559991&quot;:360}\"><a href=\"https:\/\/blog.payumoney.com\/wp-content\/uploads\/2018\/03\/whatsapp-business-features.png\"><img loading=\"lazy\" decoding=\"async\" class=\"size-large wp-image-2892 aligncenter\" src=\"https:\/\/blog.payumoney.com\/wp-content\/uploads\/2018\/03\/whatsapp-business-features-1024x811.png\" alt=\"whatsapp business\" width=\"747\" height=\"592\" srcset=\"https:\/\/payu.in\/blog\/wp-content\/uploads\/2018\/03\/whatsapp-business-features-1024x811.png 1024w, https:\/\/payu.in\/blog\/wp-content\/uploads\/2018\/03\/whatsapp-business-features-300x237.png 300w, https:\/\/payu.in\/blog\/wp-content\/uploads\/2018\/03\/whatsapp-business-features-768x608.png 768w, https:\/\/payu.in\/blog\/wp-content\/uploads\/2018\/03\/whatsapp-business-features.png 1094w\" sizes=\"(max-width: 747px) 100vw, 747px\" \/><\/a>&nbsp;<\/span><i>Image Courtesy: WhatsApp<\/i>&nbsp;<span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:2,&quot;335551620&quot;:2,&quot;335559685&quot;:360,&quot;335559739&quot;:160,&quot;335559740&quot;:259,&quot;335559991&quot;:360}\">&nbsp;<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"4\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><strong>Automated Messages:<\/strong> Sending warm greetings, welcome or away messages to your customers is a healthy habit to maintain good relations with them. Your custom messages will alert them about your availability.&nbsp;<span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">&nbsp;<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"4\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><strong>Quick Replies:<\/strong> No need to send same responses to multiple individuals repeatedly. Instead, choose your response from a list of existing templates and customize your response.&nbsp;<span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">&nbsp;<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"4\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><strong>WhatsApp Insights:<\/strong> Access important statistics of the number of messages sent, delivered and read successfully. This will guide you identify your active and inactive customers easily.&nbsp;<span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">&nbsp;<\/span><\/li>\n<\/ul>\n<blockquote><p><strong>I want to do one thing, and do it well! &#8211; Jan Kuom&nbsp;<a href=\"https:\/\/blog.payumoney.com\/wp-content\/uploads\/2018\/03\/emoji_update_2017_12_trans_NvBQzQNjv4BqqVzuuqpFlyLIwiB6NTmJwfSVWeZ_vEN7c6bHu2jJnT8.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2871\" src=\"https:\/\/blog.payumoney.com\/wp-content\/uploads\/2018\/03\/emoji_update_2017_12_trans_NvBQzQNjv4BqqVzuuqpFlyLIwiB6NTmJwfSVWeZ_vEN7c6bHu2jJnT8.png\" alt=\"\" width=\"31\" height=\"31\" srcset=\"https:\/\/payu.in\/blog\/wp-content\/uploads\/2018\/03\/emoji_update_2017_12_trans_NvBQzQNjv4BqqVzuuqpFlyLIwiB6NTmJwfSVWeZ_vEN7c6bHu2jJnT8.png 480w, https:\/\/payu.in\/blog\/wp-content\/uploads\/2018\/03\/emoji_update_2017_12_trans_NvBQzQNjv4BqqVzuuqpFlyLIwiB6NTmJwfSVWeZ_vEN7c6bHu2jJnT8-150x150.png 150w, https:\/\/payu.in\/blog\/wp-content\/uploads\/2018\/03\/emoji_update_2017_12_trans_NvBQzQNjv4BqqVzuuqpFlyLIwiB6NTmJwfSVWeZ_vEN7c6bHu2jJnT8-300x300.png 300w\" sizes=\"(max-width: 31px) 100vw, 31px\" \/><\/a><\/strong><\/p><\/blockquote>\n<h2><span style=\"color: #43c6ac;\">What WhatsApp Business Doesn&#8217;t Do?<\/span><\/h2>\n<p><span style=\"color: #000000;\">WhatsApp business is a great tool for small businesses, but there are a few limitations you should know, as a business owner: &nbsp;<\/span><\/p>\n<ul>\n<li style=\"text-align: justify;\"><strong>No Payment Diversity:<\/strong> WhatsApp enables only one payment option i.e. UPI payments. UPI is the modern way to send and receive payments. Nonetheless, it is always better to provide more than the usual. This &#8220;more&#8221; is what WhatsApp payments disables for its users.&nbsp;<span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">&nbsp;<\/span><\/li>\n<li style=\"text-align: justify;\"><strong>Only Contacts Can Pay:<\/strong> Sadly, only people in your contact list can pay you. Which means, you need to keep on adding people to your contact list so that they can use WhatsApp payments to pay you.&nbsp;<span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">&nbsp;<\/span><\/li>\n<li style=\"text-align: justify;\"><strong>Updated App Required:<\/strong>&nbsp;Your customers need to update their WhatsApp to enable making payments. If they skip updating the app, then they won\u2019t be able to view the &#8220;Payment&#8221; icon in attachments and hence delay is bound to happen.&nbsp;<span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">&nbsp;<\/span><\/li>\n<li style=\"text-align: justify;\"><strong>Lacks Business Reports:<\/strong>&nbsp;Which customer has paid and how much? What is your sales turnover this week? How many new customers shopped with you this month? All these questions continue to remain questions, as there is no automated tracking of this important regard available on WhatsApp business app as yet.&nbsp;&nbsp;<span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">&nbsp;<\/span><\/li>\n<li style=\"list-style-type: none;\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"5\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><\/li>\n<\/ul>\n<p><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\"><a href=\"https:\/\/blog.payumoney.com\/wp-content\/uploads\/2018\/03\/whatsapp-payments-upi.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-2857 aligncenter\" src=\"https:\/\/blog.payumoney.com\/wp-content\/uploads\/2018\/03\/whatsapp-payments-upi-512x1024.jpg\" alt=\"whatsapp business\" width=\"237\" height=\"474\" srcset=\"https:\/\/payu.in\/blog\/wp-content\/uploads\/2018\/03\/whatsapp-payments-upi-512x1024.jpg 512w, https:\/\/payu.in\/blog\/wp-content\/uploads\/2018\/03\/whatsapp-payments-upi-150x300.jpg 150w, https:\/\/payu.in\/blog\/wp-content\/uploads\/2018\/03\/whatsapp-payments-upi.jpg 720w\" sizes=\"(max-width: 237px) 100vw, 237px\" \/><\/a>&nbsp;<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"5\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><strong>Limited Reach:<\/strong> As the customer payment options are limited, so is your reach. To expand your business overseas, you will still have to share your bank account details with your customers. &nbsp;<span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">&nbsp;<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"5\" aria-setsize=\"-1\" data-aria-posinset=\"4\" data-aria-level=\"1\"><strong>No Refunds:<\/strong> There is no tab to process refunds. Products once sold via WhatsApp cannot be monetarily returned via WhatsApp. This proves inefficient as lots of time and resources get drained here. <span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">&nbsp;<\/span><\/li>\n<\/ul>\n<p><a href=\"https:\/\/blog.payumoney.com\/wp-content\/uploads\/2018\/03\/WhatsApp-Business-.png\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-2853 aligncenter\" src=\"https:\/\/blog.payumoney.com\/wp-content\/uploads\/2018\/03\/WhatsApp-Business-.png\" alt=\"WhatsApp business logo\" width=\"352\" height=\"200\" srcset=\"https:\/\/payu.in\/blog\/wp-content\/uploads\/2018\/03\/WhatsApp-Business-.png 352w, https:\/\/payu.in\/blog\/wp-content\/uploads\/2018\/03\/WhatsApp-Business--300x170.png 300w\" sizes=\"(max-width: 352px) 100vw, 352px\" \/><\/a><\/p>\n<p>WhatsApp Business app is freely available on Google Play for all small businesses in India and worldwide.&nbsp;<span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">&nbsp;<\/span><\/p>\n<blockquote>\n<p style=\"text-align: justify;\"><strong>We won&#8217;t stop every single person on the planet has an affordable and reliable way to communicate with their friends and loved ones &#8211; Jan Kuom&nbsp;<a href=\"https:\/\/blog.payumoney.com\/wp-content\/uploads\/2018\/03\/emoji_update_2017_12_trans_NvBQzQNjv4BqqVzuuqpFlyLIwiB6NTmJwfSVWeZ_vEN7c6bHu2jJnT8.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2871\" src=\"https:\/\/blog.payumoney.com\/wp-content\/uploads\/2018\/03\/emoji_update_2017_12_trans_NvBQzQNjv4BqqVzuuqpFlyLIwiB6NTmJwfSVWeZ_vEN7c6bHu2jJnT8.png\" alt=\"\" width=\"31\" height=\"31\" srcset=\"https:\/\/payu.in\/blog\/wp-content\/uploads\/2018\/03\/emoji_update_2017_12_trans_NvBQzQNjv4BqqVzuuqpFlyLIwiB6NTmJwfSVWeZ_vEN7c6bHu2jJnT8.png 480w, https:\/\/payu.in\/blog\/wp-content\/uploads\/2018\/03\/emoji_update_2017_12_trans_NvBQzQNjv4BqqVzuuqpFlyLIwiB6NTmJwfSVWeZ_vEN7c6bHu2jJnT8-150x150.png 150w, https:\/\/payu.in\/blog\/wp-content\/uploads\/2018\/03\/emoji_update_2017_12_trans_NvBQzQNjv4BqqVzuuqpFlyLIwiB6NTmJwfSVWeZ_vEN7c6bHu2jJnT8-300x300.png 300w\" sizes=\"(max-width: 31px) 100vw, 31px\" \/><\/a><\/strong><\/p>\n<\/blockquote>\n<p style=\"text-align: justify;\">Whatsapp is good for peer to peer transactions. But when it comes to businesses, it needs many upgrades. Ideally, businesses need a one stop payment solution which offers &#8211; all payment options (credit\/debit card, netbanking, wallets along with UPI), tracking payments, sending payment reminders to customers and more business centric functionalities.<\/p>\n<p style=\"text-align: justify;\">If you are a business looking for a payment solution that offers everything a business needs, then signup on PayUmoney (for websites). If you don&#8217;t have a website, then you can simply accept payments from your customers by sending payment links via <a href=\"https:\/\/www.payunow.com\/?utm_source=PayUmoney%20blog&amp;utm_campaign=WAB%20blog&amp;utm_term=payumoney%20payment%20gateway%2C%20WhatsApp%20business&amp;utm_content=blog\"><span style=\"color: #43c6ac;\"><strong>PayUnow<\/strong><\/span>.<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>WhatsApp recently launched its &#8216;WhatsApp business&#8217; app for all small businesses globally. The newly launched app is designed for free use on android smartphones. The purpose behind launching this app&#8230;<\/p>\n","protected":false},"author":38,"featured_media":2855,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[584],"tags":[643,617,645],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>WhatsApp Business: Important Things You Should Know!\u00a0 - PayU Blog<\/title>\n<meta name=\"description\" content=\"People all around the world use WhatsApp to stay connected with their loved ones, friends and family. The 1.3 billion user app recently launched WhatsApp Business app for small buisnesses to help them reach out to their customers better and grow. 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