PayUmoney is India’s leading online payment gateway trusted by 3.5 Lac merchants. We have always thrived hard to boost online businesses. To celebrate our merchants’ journey, we are introducing a business inspiration series. In this series, we hand-pick one of our super-merchants and get into their shoes to inspire you with their journeys. In the first part of this series, we present to you fast-paced material moving company of India – Pikkol.<\/p>\n
\n“PayUMoney is that trusted partner which has been a key factor in making every one at Pikkol move towards a #happymoving experience.” – Pikkol<\/strong><\/p>\n<\/blockquote>\n
Shifting into your new dream house or office, but don\u2019t know how to shift your furniture and memories from the old one? Pikkol is the end of all your worries!\u00a0Here’s a sneak peek into the world of Pikkol:<\/p>\n
The Making of Pikkol<\/span><\/h2>\n
Shifting proves to be\u00a0backbreaking especially if you are doing it all by yourself! Pikkol was conceived as the brainchild of a group of young businessmen in April 2015. It came to life after an extensive research conducted in the logistics and home services segment. These findings helped the team identify the problems that consumers face while relocating. Pikkol’s ideology focuses mainly on standardized and quality relocation services.<\/p>\n
Challenges Pikkol Faced<\/span><\/h2>\n
Since the market is flooded with vendors with minimum expertise, it\u2019s a challenge for consumers to find a trusted mover at an attractive price. “We provide quality service at a quality price. More often than not, many packers and movers dodge their prices down by compromising on the quality of service. This may result in damages, delays, losses and last minute price changes.”<\/p>\n
To overcome these challenges customers face, Pikkol came up with an innovative approach focused on three things:<\/p>\n
Hassle-free Move<\/h3>\n
Swift and simple tech supported booking process with notifications and tracking, drains the stress out of the “moving” experience. The three-minute booking process wherein you can customise the date of your move as well.<\/p>\n
Trained Teams Executing Safe Moves<\/h3>\n
All the employees and vendors are highly skilled and trained to pack and handle your materials from one place to another with utmost care.<\/p>\n
Customer Centric Approach<\/h3>\n
Pikkol has a very customer-centric focus, which is rare to see in the Indian relocation industry. Pikkol has successfully managed to replace the usually weak after-service customer care with:<\/p>\n
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- Customer experience team<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n
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- Customer delight team<\/li>\n<\/ol>\n
These teams work together with a single focus on providing the customer with an experience by catering to\u00a0every customer query with utmost care.<\/p>\n
+1: An Added Benefit: One-Stop-Shop Convenience<\/h3>\n
All the\u00a0pre-move and post-move services can be easily accessed\u00a0by the customer. The pre-move services include electrical, plumbing, carpentry, appliance installation and so on, at present.<\/p>\n
Pikkol & PayUmoney Payment Gateway
\n<\/span><\/h2>\nThe relocation industry runs on cash. This generally gives rise\u00a0to situations wherein the price is hiked (usually) at the last moment. The ease with which payments are done is also an integral part of entire customer experience. An efficient and responsive payment gateway is vital for the customer for a\u00a0hassle-free moving experience.<\/p>\n
Pikkol initiates\u00a0a system generated a quote based on customers preference. The\u00a0integration with \u00a0PayUmoney gives customers the choice to personalize their quote and book their move online. The payment gateway ensures that there will be no price changes once the quote is\u00a0frozen.<\/p>\n
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